AN EMPIRICAL STUDY ONTOTAL QUALITY MANAGEMENTPRACTICES IN "LOFTY LABORATORIES”HYDERABAD.

Abstract

This project is about total quality management (TQM) practices in one selected pharmaceutical company. In the pharmaceutical industry, systems for improving operational effectiveness and efficiency are becoming more and more popular. In this paper, developments in the industry’s improvements in operational effectiveness and efficiency have been analyzed. The empirical study reports the main findings basedonthesurveyof102employeesofselectedpharmaceutical company. These 102 employees include CEO, head of HR & administration, head of accounts & finance, head of marketing, production manager, quality control manager, finance manager, manager-R & D, production supervisor and HR executive. The main research issues of the study are: examining relationship between employees’ involvement and TQM results, factors influencing successful implementation of TQM and measuring employees’ job satisfaction & commitment. Pharmaceutical companies took control over their former low asset utilization and managed to improve the efficiency of their quality systems; however, they are still far away from having any kind of “continuous flow”, smooth production scheduling or make-to-order manufacturing. It can be said that most of the companies are still working on the effectiveness side rather than focusing on the efficiency side.