Modeling Business Capabilities and Processes: Techniques and Practical Applications

Abstract

Capability and process modeling are critical techniques in enterprise architecture (EA) that help align business strategies with IT infrastructure. These methods offer structured approaches for organizations to visualize, assess, and optimize their competencies, processes, and dependencies. This paper explores several key modeling techniques, including business capability modeling, process mapping, and dependency mapping, using real-world use cases from industries such as telecommunications, healthcare, banking, and broadcasting. These case studies illustrate how organizations can improve alignment between operations and business objectives, enhancing overall efficiency and decision-making.