ASSESSING THE BENEFITS AND CHALLENGES OF GUESTS REGISTRATION IN SELECTED HOTELS OF THREE ASSEMBLIES IN THE KWAHU AREA

Authors

  • Vivian Akomah Adjei
  • John Adanse
  • Kate Bigson

Abstract

The aim of the study was to assess the benefits and challenges of guests registration in Selected hotels of three Assemblies in the Kwahu area.  The study adopted a descriptive exploratory case study approach to gather evidence using a questionnaire, semi-structured interview guide and personal observations. A sample size of twenty-five hotels constituting 39.1% of the hotel population in the Kwahu area was used for the study. The study used a multi-stage sampling technique in selecting the sample for the study. The sample consisted of twenty-five hotels, sixty-one front office staff, twenty-five hotel managers and supervisors, six staff of Ghana Tourism Authority (GTA) and Ghana Immigration Service, and seventy-five hotel guests. A questionnaire was used in collecting data from the front office staff, while a semi-structured interview guide was used to collect data from the hotel managers and supervisors, the staff of GTA and GIS, as well as the hotel clients. The data collected were analysed using Statistical Package for Service Solutions (SPSS) Version 20 using frequency counts and percentage scores in answering the research questions. The study found that both the staff and management personnel of the studied hotels were convinced that some of the hotel registration benefits included satisfaction of legal requirement, providing records on arrival, assisting in tracing guests in case of difficulties while some challenges faced included the unwillingness to provide the needed data and accurate information by clients.

Downloads

Published

2021-08-13