THE EFFECT OF QUALITY OF WORK-LIFE ON THE JOB SATISFACTION, WORK MOTIVATION, AND WORK PERFORMANCE OF HOTEL EMPLOYEES IN WEST LOMBOK

Abstract

Quality of work-life is one of the factors that affect employee performance. Every employee working in a hotel must have standards that help identify with the quality of work-life standards. This study aimed to examine the effect of quality of work-life on job satisfaction, work motivation, and performance of the tourism workforce at hotels in West Lombok. The model used in this research is influence and relationship. The analytical tool used in processing the data to test the proposed hypothesis uses SEM, which is operated through the AMOS and SPSS programs. Based on the analysis results, it is known that the dominant employee performance is influenced by work motivation variables and job satisfaction variables. Based on the total direct effect calculation, the variable that gives the strongest total influence is the variable quality of work-life on the motivation of 0.245. The result shows that the quality of work-life has a strong impact on work motivation, and improving employee performance can be done by increasing employee motivation.